TCI SHOP ONLINE POLICIES AND SHIPPING RATES
Policies & Rates
Effective: June 14th 2018
IMPORTANT – READ CAREFULLY: This End User License Agreement (“Agreement”) is a legal agreement between you (in your capacity as an individual and/or as an agent for your company, institution, or other entity) and TCI Shop Online. By using our services, you agree to the following policies, terms, and conditions. We reserve the right to amend our rates, policies, terms, and conditions at any time.
Office Hours Providenciales:
Monday – Friday: 10:00 a.m. – 6:00 p.m.
Saturday: 10:00 a.m. – 3:00 p.m.
Closed on Sundays and Public Holidays
Ocean Cargo Location Hours
Monday – Friday: 8:00 a.m. – 5:00 p.m.
Closed on Saturday, Sunday and U.S. Federal Holidays
(Please send an email request to firstname.lastname@example.org)
Priority Air Shipping Rate: (rates are based on actual pounds)
NEW ONE FLAT RATE (Inclusive of Fees)
1 lb @ $25.00
additional pounds up to 25 lbs @ $4.00 per lb
additional pounds over 26 lbs @ $3.00 per lb
Ask about our Special Business Rates.......
Customs Duty and Customs Processing Fees will be added to all invoices.
OCEAN SHIPMENTS ARE CURRENTLY ON HOLD UNTIL FURTHER NOTICE
Grocery Pickups (Bulk Shopping):
You can place your bulk grocery orders directly from Sam's Club website and have us pickup or from our grocery website.
Pallets (6ft high limit) Call for pricing
Common Household appliances (Fridge, Stove, washer, dryer, sofa, love seat, bed, night stand) Call for pricing
Air shipments arrives daily except weekends (1-2 day processing time after delivery)
Ocean shipments arrives on Island once per week. Every Monday (3 days processing time)
Schedules can vary and are subject to change due to inclement weather or other unforeseen circumstances.
Cut off times:
For Ocean Freight packages must be received by Wednesday 11:00 am
Invoices must be included to avoid delays.
We recommend emailing invoices to email@example.com once your order is placed.
Other Islands in Turks and Caicos:
While we are based in Providenciales, we arrange forwarding of your items to the other Islands once received in Providenciales.
Please contact us so that we can advise you of payment options, and arrange delivery of your items to the boat or airline of your choice at no additional charge. Any cost charged by the boat or airline is payable by the customer.
Pickups within the U.S.
$100.00-Boca Raton/Delray Beach
$150.00-West Palm Beach
All pickup requests require at least 24-hour prior notice (during normal business hours).
Bill Payment/Bank Deposits (MIA/FLL)
$25.00 per Bill Payment
$25.00 Per Deposit
Personal Shopper/ Order Assistance:
For clients who may not have a credit card, we can assist with online purchases.
The cost payable prior to the order being placed comprises the following:
Price of Purchase (Cost of Items/Taxes/U.S. Shipping)
Order Assistance Fee ($25.00) per website.
The applicable freight, duty/processing/ fees etc. are due before the items arrives on island.
Local Delivery of Packages
$10.00- for Small packages/envelopes (under 50lbs)
$5.00- for each additional package/envelope (under 50lbs)
$25.00 -for the first box (up to 50lbs).
$10.00 each additional box (up to 50lbs).
Any other delivery are quoted on a case by case basis.
Failure to collect packages within 5 business days of arrival will result in storage fees being assessed. Storage fees will be charged at $4 per day Failure to collect packages within 30 days will result in your package(s) being sold to cover the cost incurred in importing your items.
Your name and customer identification number must be used on all packages being shipped. Failure to do so will result in delays until such time as we are able to confirm the identity of the client.
Official photo i.d. is required to collect packages. If you are sending a representative to collect packages on your behalf, we require written consent accompanied by a copy of your official photo i.d. along with the i.d. of the person collecting on your behalf. Alternatively, an email can be sent from the email address on file including the name of the person authorized to collect the particular shipment, and that individual must present a photo i.d. to collect the package.
Turks and Caicos Customs requires invoices for the importation of shipments to determine its value and duty.
Items will not be shipped without invoices. To avoid delays with your shipments, invoices must be sent prior to the cut off times for shipments. Please e-mail invoices to firstname.lastname@example.org once orders are placed or it can be uploaded into in personal account.
It is helpful if you include your name, and a brief description of the items ordered in the email
- Include the name/logo of the vendor
- Be clearly marked with a description of the contents of the package
- Have an itemized cost and quantity for each line item on the invoice (this also applies to used items, samples etc.)
- Show the invoice total including any shipping fees and taxes
Invoices are due upon receipt.
We accept credit Cards which are processed through PayPal, however a 3% credit card processing fee will be added to invoice.
We also accept payments via Hallmark/Compass Card, Please note there is a $3.00 loading fee.
There will be no shipment of any illegal items. If there are any illegal items found in any packages to be shipped, the proper authorities will be advised and the shipper/consignee (client) will face legal ramifications.
Perishable items COMING SOON.
Please contact us in advance to arrange urgent shipments; otherwise items will ship out on our next available flight.
Damage/Refusal of Packages:
We reserve the right to refuse packages arriving to our U.S. address with visible damage. Additionally, we reserve the right to refuse packages for reasons including but not limited to hazardous materials, illegal items/substances, oversized packages without previous arrangements being made etc. TCI Shop Online will not be held responsible for defects in manufacturing or damage as a result of improperly packed goods. Additionally, we are not liable for damages or claims of missing items once the package has left the store.
Hazardous Materials (HAZMAT):
A hazardous material is defined as any substance or material that could adversely affect the safety of the public, handlers or carriers during transportation. This typically includes any flammable/corrosive/explosive substance or material.
COMMON HAZMAT (HAZARDOUS MATERIAL) ITEMS:
Nail Polish/Nail Polish Remover
Perfumes / Colognes
Aerosols (Air fresheners/Spray Paint)
Pesticides (Liquid (Flammable) or Aerosols)
Items considered “hazmat” may incur additional charges, or may not be able to be shipped via air.
Additional Exportation Requirements:
For shipments over $2,500, a Shipper’s Export Declaration (SED) is required and must be filed with the US Census Bureau prior to export.
There is a filing fee of $35.00
Please feel free too contact us if you have any questions regarding our services.